Your Trusted
IT Service Management & Digital Transformation Partner

Certus Services is at the forefront of ITSM and Digital Transformation, enabling global private and public sector organisations to realise their digital strategy. Specialising in Service Management Strategy and AI readiness, we bring a blend of expertise, agility, and dedication to every project. That results in operational improvement with measurable results.

You Need the Best Advice

Our expert guidance is tailored, practical, and above all rooted in real-world experience. We don’t deal in theory, rather we focus on what works.

We help you cut through complexity, make informed decisions, and deliver results that matter. 

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IT Service Management Consultant

Our ITSM Transformation Services

Discover how our expert consultancy empowers IT leaders to drive strategic transformation, in addition to enhancing service performance. We support you in achieving operational resilience, and above all unlocking measurable value for their organisations.

Strategy & Roadmap Design

We design comprehensive ITSM transformation strategies that align with your business goals. You get clear roadmaps for success.

Transformation Delivery

Our digital transformation expertise ensures efficient change delivery. Your organisation achieves sustainable improvements quickly.

Service Assurance

We provide reliable assurance activities to ensure your IT services consistently deliver. Reliability, performance, and most importantly, value

Tooling Consultancy

We optimise ITSM frameworks such as ITIL v3 and v4, by selecting tools for seamless IT operations

AI Readiness & Integration

Our AI readiness services include people, process and governance impact assessments, to reliably support your adoption of Agentic AI

Service Improvement

We are experts in helping you to improve reliability, efficiency, user satisfaction, and growth

Why Should You Choose Us?

We partner with change-driven executives to deliver actionable insights. Strategic guidance as well as customised solutions empower leaders to make informed decisions. As a result, meaningful transformation and lasting success is realised.

Expertise
With deep experience in IT Service Management and Operations, we provide precise guidance tailored to your unique challenges. Our insights are rooted in industry best practices, ensuring your IT strategy and operations achieve measurable, impactful results.
Collaboration
We work closely with your team, fostering a partnership built on trust, open communication, and shared goals. By aligning our expertise with your vision, we help you navigate complexity and achieve meaningful, sustainable change.
Innovation
Our forward-thinking approach embraces cutting-edge solutions and tools, empowering your organisations to adapt, evolve, and thrive. We help you stay ahead of industry trends, leveraging technology to unlock opportunities and future-proof your IT landscape.
5/5
"Mike Hill is a consummate professional and a pleasure to work with. He has a detailed understanding of Service Management and couples this with a proactive attitude, effective approach and pragmatism. I've worked with him across various roles and projects, and would highly recommend him to any other organisations. He is a brilliant asset to any team!"
Nukey Proctor Methods Business & Digital Transformation
5/5
"Mike and I worked together for around two years at National Grid where he played a pivotal role in implementing a complex new suite of systems in a critical area of the business. Mike quickly established relationships across my business unit to improve the quality of service and his ability to quickly and efficiently resolve issues as they arose; in some cases he used his developed knowledge of my business in order to identify areas of concern before the system users and this prevented issues escalating. Mike’s open personality, inquisitiveness, determination and overall positive attitude towards his role made him very effective in bridging the relationship between a non-IT technical user base and the wider IS team, he became a trusted member of my team and made us more effective in delivering our goals."
Paul Sullivan National Gas Transmission

Our Consultants

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Managing Director

Mike Hill

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Mike is an accomplished ITSM and transformation consultant with over 12 years of experience in operations leadership, ITIL consultancy, and service improvement. He has led transformational change across public and private sectors, helping organisations enhance their resilience, streamline operations, and integrate Agentic AI solutions.

Jon Efford
Senior Associate Consultant

Jon Efford

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Jon is a seasoned ITSM transformation and ITIL consultant, with over 30 years’ experience across many areas of IT Service Management. He brings deep expertise in service design, operational readiness, and transformation assurance, previously advising clients including Jaguar Land Rover, UKHSA, and IG Group.

Paul Whitlock
Senior Associate Consultant

Paul Whitlock

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Paul is a highly credentialed service management expert with over 20 years’ experience delivering digital transformation, service design, and organisational change. Being both DPSM and ITIL 4 Managing Professional certified, Paul has led initiatives for clients including Vodafone, Virgin Atlantic, Nokia, Lloyds Banking Group, and the Bank of England.

Aarun Sanger Profile
Associate Consultant

Aarun Sanger

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Aarun is a service management specialist with over a decade’s experience leading service delivery and operations management teams, across public and private sectors. Whilst highly skilled in problem solving and service improvement, stakeholder engagement and communications, Aarun’s former clients include Fujitsu, FedEx and the Ministry of Justice.

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